Contact
One mailbox, and a real business behind it.
Email is the only way we ask you to reach us, and it is the only address we publish. It is read by the people who built the service, not a call centre.
Support and enquiries
hello@myenergyagent.au
Billing questions, refunds, cancellations, privacy requests, corrections, complaints and anything about a report you have received. We answer within one business day, Monday to Friday, Australian Eastern Standard Time.
We have no phone line and no live chat. Everything about your account is settled in writing so that you keep a record of it.
Who you are dealing with.
The business details behind My Energy Agent. Your card statement will show My Energy Agent.
- Registered business name
- My Energy Agent
- Legal entity
- The Trustee for Rowe Digital Trust
- ABN
- 13 313 912 737. You can verify it on the Australian Government’s ABN Lookup.
- Business location
- Queensland, Australia
- Support email
- hello@myenergyagent.au
- Where we sell
- South East Queensland only: households in the Energex distribution area. We do not sell to customers outside Australia.
We are a private business. We are not a government body, not a regulator, and not affiliated with any energy retailer, the Australian Energy Regulator or Energex.
If something has gone wrong.
Email hello@myenergyagent.au and say what happened. Complaints go to the same mailbox and are acknowledged within one business day; we aim to resolve them within ten business days and will tell you if it will take longer.
If you are not satisfied with our answer, you can take a consumer complaint to the Australian Competition and Consumer Commission or your state consumer protection agency, and a privacy complaint to the Office of the Australian Information Commissioner. Complaints about your electricity retailer, rather than about us, go to the Energy and Water Ombudsman Queensland.
Our terms of service, our refunds and cancellations policy and our privacy policy set out what we owe you and what you can ask for.